Refund policy

Start a return request from your account by clicking here.

The item must be returned in the same brand new, unused condition that you received them, along with all original packaging, shoebox, accessories and purchase receipt.
All return shipping costs must be prepaid; we do not accept any COD's for returns.
Any items that have been returned and have obvious signs of use will be returned to the buyer at buyer's expense, or incur a significant restocking fee as per policies.
Any footwear returns sent in only the shoe box without a separate outer cardboard box (i.e. not double boxed), or shoe boxes with packing tape/shipping labels on them will either be refused and returned to sender, or incur a 25% restocking fee.
Any footwear returns received without the shoebox (or in a shoebox other than the original) will either be returned to sender or incur a 25% restocking fee.
Any clothing/accessory returns received without the original label(s)/tag(s) will incur a 25% restocking fee
Please allow up to 7 business days for the return to processed after it is received at our facility. You will be notified when the refund is issued. Please allow an additional 5-7 business days for the credit to appear back on the original card used for purchase.
Any returns received after 30 days from date of return request will incur a 20% restocking fee.

ITEMS RETURNED TO SENDER

Please make sure that the address provided in the order is fully complete and correct. Any packages returned to sender by the carrier due to address errors, being refused, "recipient moved", "unclaimed", "Attempted Not Known", etc. may incur additional restocking fees.

IMPORTANT INFO FOR INTERNATIONAL BUYERS:

Import duties, taxes, and charges are NOT included in the item's price or shipping cost, and are therefore the BUYER'S responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to purchasing.

We will make every effort to ship your item quickly, however all international packages are subject to delay of delivery time, due to US & international customs. The customs will randomly inspect packages upon departure/arrival of packages.

ORDER CANCELLATIONS

If you change your mind or decide to cancel the order before it ships out, please contact us to request to cancel the order as soon as possible. Please note that although we try our best to process all order cancellations before shipments are sent out, due to tight carrier shipment schedules, we may not be able to process your request, and so this does not guarantee that the order will be cancelled. If the item is already shipped out, unfortunately in most cases we are not able to cancel at that point. Some carriers may offer a delivery intercept service, and if used to have the item returned back to sender, they will charge us a fee of $18 which will then be deducted from your refund once the item is returned.

ORDER CHANGES

We suggest that you review your order carefully for all details (including size, color, and address) before confirming the purchase at checkout. If you would need to change your order once it is placed, we recommend that you contact us as soon as possible. Please note that although we try our best to process all order changes before shipments are sent out, due to tight carrier shipment schedules, we may not be able to process your request. Significant address changes are not permitted (however slight corrections such as house number or missing Apartment/Suite number can be applied at our discretion). If the address is totally incorrect, we suggest that you submit an order cancellation request as soon as possible.